Q: Which payment methods do you accept?
- Credit cards: Master, VISA
- Bank transfer
Please note: in case you pay with credit card or PayPal you get instant access to your purchased course. In case of bank transfer we will send you your login details per email as soon as we received your payment.
Q: Paypal sais my credit/debit card is not valid. What shall I do?
A: You should contact Paypal directly and discuss the issue with them if you are certain it is valid. They will be more than happy to activate your card or give you the exact reason why it’s not working. You can contact them through the following link: https://www.paypal.com/ie/cgi-bin/helpscr?cmd=_help&t=escalateTab
- Try using a different browser or device
- Try clearing your cache and cookies
Q: Your Payment system sais my credit card payment did not get through. What shall I do?
- Try using a different browser or device
- Try clearing your cache and cookies
- Check your bank statement to see if the payment was processed by your bank. If your bank has a record of the purchase, but it’s not appearing on HDG, check to see if you have a different HDG account.
- Talk to your credit card provider
Q: My country has a different currency than Euros. How can I pay?
A: If you live in a country where Euros are not used, you can still pay for your course. Please note that we can only accept payments made in Euros.
If you decide to pay using PayPal, then the PayPal facility will automatically calculate the currency conversion amount for you when transferring the payment.
If you are paying via a bank transfer, you must ensure that you send the correct amount of money in Euros. You can see a currency converter to check the equivalent amount of Euros in your local currency. If you wish to use a currency converter, please click here.
Q: When will I get my invoice?
A: You will get your invoice in email within 48 hours after we received your payment.
How it Works
Decide what you want to study!
If you are not sure what you want to study, browse our course categories or subjects to see where your interests lie.
Find the right course
We offer courses at both certificate and diploma level, we are sure you will find what you need at a level that is right for you.
Book the course
Once you have found a course you want to study, all you have to do is click on the “Book course” button, then register , chose a payment method and buy the course.
Take the Final test (if any)
You can take or re-take the final test anytime you want, but we require scores of 70% or over to pass. Once you have passed all the tests of your course, you are officially a certified HDG graduate!
Get your Certificate or Diplom (if provided)
Once you have completed your course, you can download your certificate or diplom immediately.
Q: How do I get assistance if I have a question?
A: There are many ways. First, try finding the answer to your question in our Support Center. In case you still do not have an answer, please contact us on the contact form or send us an email email@example.com
Q: What is the meaning of HDG?
A: HDG stands for Happy Dog Groomers 🙂
Q: What does the price of a course cover?
A: HDG is committed to providing the highest quality education at the most affordable prices. Nevertheless, behind each course there are hundreds of hours of work and experience of a lifetime of often more than one person. … and this is all shared with you 🙂
Q: Are there any further costs involved?
A: No, once your course has been paid for there are no further costs involved.
Q: What kind of quality standard can HDG guarantee?
A: “HDG Approved Quality Content”: our value to the dog groomers who learn on our platform is only as good as our Content.
As we are building an e-learning platform which is second to none, we need to make sure that each published content over exceeds your expectations. This requires significant experience and extensive current knowledge from our side.
Q: Is the HDG platform secure? Is my information safe with you?
A: Yes. All financial information is securely encrypted during transmission and securely stored. All transmissions of sensitive information are encrypted using SSL (Secure Sockets Layer).
Q: How do I know which course is right for me?
A: When choosing a course to study, it is important to consider your own educational goals and learning path. Read the course descriptions and fact sheets carefully.
Q: Can someone else attend in my place?
A: No. Please review the specific course fact sheet for the time commitment and course schedule to ensure you are able to participate in the course before you register.
Q: Can I study your course if I don’t have any formal qualifications?
A: Yes. Our Courses for beginners are specially designed for this purpose.
Q: Do I need to prepare myself for a course?
A: In case you get homework between the modules, yes.
Q: On how many languages is HDG e-Academy available?
A: In the present, HDG eAcademy is available in two languages: English and German. In case you are interested in translating our courses into your language or to offer other courses in your own language, please contact us per email: firstname.lastname@example.org We look forward to your kind request!
Q: English is not my first language; can I still participate?
A: HDG courses are designed by using simple, understandable language. It is up to you to determine your comfort level with the English language if you wish to take this course.
Q: In how much time do I have to complete a course?
A: It depends on the type, of course, you are attending. Typically you have 1 month to complete a course. Please see “Access time” in the description of the relevant course.
Q: How long will it take to complete a course?
A: The average time to complete a course can be found on the course fact sheet of the relevant course (“Study time”).
Q: Can I renew a course if I needed more time to complete?
A: Yes. You may easily renew your subscription for a course for another term for an extra fee and continue the course from where you left off. Please contact us on our contact form for a renewal.
Q: How do I register for a course?
A: After you clicked on the “Book course” button you will be asked to fill out a form with your payment Information.
Q: What if I have not received the confirmation email?
A: Please make sure that your email service provider is not blocking our emails, and you are not using an email filtration system. You can also check if our email landed in your junk or spam folders.
Q: When does a course start?
A: In case of Paypal or credit card payments: immediately. In case of bank transfer: as soon as we received your payment we send you your login details and you can start your course right away.
Q: When does a course end?
A: When you complete all the coursework or when the course deadline (“access time”) is over.
Q: Is there a limit on how many courses I can do?
A: No, there is no limit to studying on HDG. You can study as many courses as you wish.
Q: How can I contact HDG?
- You can fill out the Contact form
- You can apply for the HDG partner program on the “Application form”
Q: Do I get a certificate at course completion?
A: Yes. We offer a certificate for all of our courses. You can take a look at a sample certificate here.
Q: What kind of certificate will I get?
A: There are 2 different kinds of certificates:
- Certificate – to fully complete a self-paced course, you must study all sections of the course and pass the final tests
- Diploma – only for specific courses available
Q: Where is my certificate?
A: You will see a “download certificate” button at the end of the course, after passing the final test.
Q: Will my name appear on the certificate?
A: Yes. Your name will appear on any certificate exactly as it appears in your profile (registration). If you receive a certificate and want to update your name, an additional cost may be involved. Please contact us on our Feedback form.
Q: Can I download my complete course?
A: No. You can only download specific course material, available after you started your course.
Q: Do I need to buy any textbooks or additional learning material?
A: No. All learning material is included in the course price and available after you started your course.
Q: Will I get further recommendations if I want to dig deeper into a subject?
A: Yes. We will recommend additional reading materials or additional courses to purchase – these materials are optional and you are not required to buy them to complete the course.
Q: Is It Possible to learn dog grooming online?
A: Of course it is! Our courses will guide you through all the theory and hands-on skills, which you need in real-life scenarios. Our students find the flexibility of an at-home course much easier to fit in with their lifestyle, and prefer learning at home vs. having to go to a physical location.
Q: How do I submit a testimonial to HDG?
A: Your feedback is highly appreciated. Please use our Feedback form to submit your testimonial.
Q: How do I submit an idea for a new course or feature?
A: Your ideas are very welcome. Please use our Feedback form to submit your ideas.
Q: Who can publish content on HDG?
A: Anyone who has relevant quality content that helps to shape the dog grooming industry for good. Each content has to pass the HDG Approved Quality Test performed by HDG. In case you are interested to publish a content, please fill out the partner program application form.
Please note that you have to own the intellectual property rights of the content you wish to publish.
Q: How much can I earn when publishing on HDG?
A: It depends on your content and the type of collaboration. Please ask for a quote and further information by filling out our partner program application form on our Be a Partner Site.
Q: How can I connect with other HDG users?
A: You can connect with other users on our Facebook page or in the Forum section of a course.
Q: Can my school/company integrate HDG courses into its training program?
A: Yes. Selecting one of our customized training solutions for your organization will save you a great deal of money as well as provide detailed tracking and accountability of your students’ learning outcomes. You may also consult HDG about developing your tailor-made course for your company.
Please contact us for further information on our partner program application form.
Q: How do I unsubscribe from HDG mailing lists?
A: You just have to click on the “Unsubscribe” link on our latest Newsletter.
Can’t find what you’re looking for? Contact us
- Broadband Internet connection (3G, 4G or Wi-Fi connection, cable modem, DSL, or LAN)
Our courses are only available online. You will only be able to download specific courses for viewing offline. Should the option be available to download a course, it`s mentioned on the “Details” side.
- Web browsers:
HDG works with most recent versions of major web browsers, including Internet Explorer, FireFox, Safari, and Chrome. For the best possible experience, we recommend switching to an up-to-date version of Google Chrome. If you do not have Chrome installed you can get it for free here: http://www.google.com/chrome/browser/
- Supported devices:
Most of the courses are fully supported to access with laptops, PCs, and tablets. While many components of your courses will function on a mobile device, some may not. Please check the specific course Details carefully for detailed information.
Adobe Flash Player 17+. If it’s not already installed, you can download a Flash Player for free.
Adobe Reader 9+. If it’s not already installed, you can download Adobe Reader for free.
- Email address (if you don’t have one, sign up with Google™ Mail, Yahoo!® Mail or any other free email provider).
Q: I am not able to complete the course due to technical issues. What can I do?
A: Delay in completion of the course may happen due to various reasons. Please try the following troubleshooting steps:
- Check your Internet connection.
- Delete browser cookies.
- Update the Flash Player.
- Check if scripting enabled
- Check if pop-up windows allowed
- Check if cookies enabled
- Allow scripted windows to prompt for information enabled
- Update your browser to the latest version. Particularly Internet Explorer (IE 7 or higher) and Firefox (3.x or higher).
- Make sure you’re using a supported and updated device.
- If you are using Internet Explorer, go to Tools > Internet Options > switch to the “Advanced” Tab > scroll down to the “Multimedia” sub-heading > make sure the box next to “Play sounds in web pages” is checked > Click “ok” > Restart Internet Explorer and test to see if the audio plays.
- Change your browser
- Make sure any privacy software, security software (Kaspersky, McAfee, etc.), or browser add-ons you may be running are not causing the problem.
- Log out and In again
- Restart your computer
Q: Can I change the text size?
A: Sure. To enlarge/reduce the page size you can:
Zoom in (enlarge): Press Ctrl and +
Zoom out (reduce): Press Ctrl and –
Reset (Original size): Press Ctrl and 0
Simply said, e-learning is electronic learning, where electronic devices and internet are used to enable people to learn anytime and anywhere. Different e-learning providers can offer very different qualities and features of online learning. In fact, there are so many methods and techniques, that it’s harder than ever to see the wood for the trees.
What does “LMS” mean?
“LMS” stands for Learning Management System. “A learning management system (LMS) is a software application for the administration, documentation, tracking, reporting and delivery of electronic educational technology (also called e-learning) courses or training programs.” – Wikipedia
What does ‘self-paced’ mean?
‘Self-paced’ means you go at your own pace. When you take a self-paced, online course then you complete the lessons, assignments, exams, and other class activities when you have time and on your own time. You still need to complete the course within the access time, however, when you decide to complete the course objectives within the Access time is entirely up to you.
What does ‘instructor support’ mean?
‘Instructor-support’ means that there is an instructor in the course that will monitor your work, review and assess your submissions, and be available to answer any questions or concerns throughout the course by email.